System & Infrastructure Specialist

Majorel Türkiye

QUALIFICATIONS AND JOB DESCRIPTION

We design, build and deliver next-generation end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Our comprehensive east-to-west global footprint in 44 countries across five continents, with more than 80,000 team members and 60 languages, allows us to deliver flexible solutions that leverage our expertise in cultural nuance, which we believe to be essential for true excellence in CX. We have deep domain expertise in tech-augmented front to-back-office CX. Additionally, we offer Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a global leader in Content Services, Trust & Safety. We believe the ‘Majorel difference’ to be our culture of entrepreneurship.

As Majorel Türkiye, with more than 3,500 teammates in 10 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.

Our Mission

We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We are driven to go further.

Our Vision

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

We serve customers across the world through our 80,000+ people based in 44 countries across 5 continents with 60 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

 General Qualifications:

• Minimum 2 years experiences in related area,
• Worked with Microsoft Windows Server structures in corporate structures,
• Experienced in managing, operating and configuring operating system services, (Microsoft Services, Active Directory, IIS, DNS, DHCP, Group Policy Management),
• Experienced in Exchange Server, Office 365 configuration and management,
• Experienced in VMware products (Vmware&Vcenter, ESXi ),
• Experienced and knowledgeable about backup applications (Preferably Commvault),
• Experienced in ISO 27001 Information Security Standard,
• Experienced in setting up and managing cluster architectures,
• Basic level of network knowledge (preferably with CCNA certificate)
• Able to work as a team player progress with a cooperation perspective,
• Able to work with solution and goal oriented,
• Taking initiative and decision making skills,
• Have a customer-oriented service approach,
• Progressing with a detail-oriented perspective,
• Open to feedback,
• Adaptable to change quickly.

Job Description:

• Taking part in information security audits, health checks, security vulnerabilities, penetration tests,
• Taking part in keeping the systems up-to-date and maintaining them,
• Taking part in all planning, monitoring, management, problem solving and coordination activities for the 24/7 uninterrupted operation of the systems,
• To ensure the continuity of the structure in communication with the service provider companies and to follow up the elimination of the malfunctions.