Process and Governance Specialist

Majorel Türkiye

We design, build and deliver next-generation end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Our comprehensive east-to-west global footprint in 45 countries across five continents, with more than 82,000 team members and 60 languages, allows us to deliver flexible solutions that leverage our expertise in cultural nuance, which we believe to be essential for true excellence in CX. We have deep domain expertise in tech-augmented front to-back-office CX. Additionally, we offer Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a global leader in Content Services, Trust & Safety. We believe the ‘Majorel difference’ to be our culture of entrepreneurship.

As Majorel Türkiye, with more than 3,000 teammates in 7 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.

Our Mission

We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We are driven to go further.

Our Vision

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

We serve customers across the world through our 66,800+ people based in 31 countries across 5 continents with 60 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

General Qualifications:

• Engineering Bachelor’s degree in related area
• Minimum 2 years of relevant experience
• Good command of English or German
• Must have excellent knowledge of MS Office and Visio Programs
• Must have knowledges of Process Methodologies (eTOM, Value Stream Map, etc.),
• Experience in creating WorkFlow Diagrams,
• Experience in Improvement Projects as Project Manager or Project Team Member
• Experience in Quality Management Systems (QDMS, +Quality,) setting up ISO systems, productivity projects, internal and external Quality audit process, Management Revision Works, building Process Charts and Procedures
• Min 1 year of experience in Call Center Sector is a plus
• Able to work as a team player progress with a cooperation perspective
• Able to work with solution and goal oriented
• Taking initiative and decision making skills
• Have a customer-oriented service approach
• Progressing with a detail-oriented perspective
• Open to feedback
• Adaptable to change quickly
  
  
  

Job Description:

• Determining national and international standards based on the company’s strategecies. Responsible for adopting and managing them in the company structure.
• Responsible of planing, controlling and improving the process, procedures and guidance regarding business activities. Auditing business activities in order to comply with the documents.
• Defining  improvoment areas and implement and deploy multiple quality improvement methods.
• Responsible from deployment of TQM approaches in whole company and support training activities.
• Making internal audits and supporting company to be well represented in external audits.
• Responsible for arranging Management Revision Meetings and gathering datas for determining meeting contents.
• Responsible for increasing productivity, supporting ongoing projects and follow-ups. Creating new projects to optimize productivity.
• Defining improvement areas in end to end company organisations.
• Analysing possible software, system and interface requirements in the whole company and making business needs turn into technical requirements by contacting IT department