Ocean Freight Operation Specialist

Maersk Line

Deliver a superior Customer experience to our Damco customers and proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly.
Closely collaborate with other teams within and across Station/DFC. Act as the first point of contact for customers and actively build strong relationships with customers

We offer

• A truly international, open and engaging working environment in a modern working location.
• Value and team-based leadership
• Improve system & process knowledge
• A wide range of international career opportunities.
• Opportunities for personal and professional growth in a dynamic environment.

Key responsibilities

• Customer Relationship: Be the primary point of contact for customers and act as an advocate for the customer internally; Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
• Customer Experience: Own customer experience. Lead the team to achieve best-in-class Customer Service
• Process execution: Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
• Standard Adherence: Adhering to process in line with the agreed execution Standards and customer specific IOP’s and monitor respective KPI’s; Adhere to Standard is the Standard
• Business growth: Identify and execute upselling opportunities; Driving value through the network

We are looking for

• Prior proven experience (2 -3 years) in a similar function

• Customer Centricity

• Composure

• Perseverant & Action Oriented

• Collaboration and Influencing

• Problem solving

• Communication effectiveness

• Operations System knowledge

• Lean/OPEX knowledge

• End-2-End process knowledge - in Ocean, Air, etc

• Interpersonal Savvy

• Good command in English written and spoken