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Customer Service Agent(contract)

Maersk Line

İzmir

İş Yerinde

İş Yerinde

Job Type

Periodical

Position Level

Specialist

Department

Customer Relations

Customer Relations

Redirection Count

322 redirection

Job Type

Periodical

Position Level

Specialist

Redirection Count

322 redirection

Department

Customer Relations

QUALIFICATIONS AND JOB DESCRIPTION

The customer service agent position is responsible for providing quality and efficient customer service to customers through the daily operations.

It's a 6 months Contract

We offer

We offer you a unique opportunity to be part of a leading company within international shipping & logistics. You will be an essential part of the success of the company and get a high degree of personal responsibility. You will be working in a truly international environment and cooperate closely with your colleagues throughout the world.

Key responsibilities

• Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import/Export areas.
• Be fully responsible for customer satisfaction, own, manage all customer facing activities.
• As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.
• Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership.
• Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
• Work actively with other departments and Maersk offices in other regions.
• Monitor agreed service levels
• Actively involve in transformation journey and GSC offshoring and automation in process through analysis, preparation and implementation.
• Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.

We are looking for

• University degree in a related area

• Strong customer understanding

• Focus on constant improvements with a flexible mind

• Efficient, decisive, result orientated

• Strong drive to give our customers a world class service

• Excellent command of written and spoken English & Turkish

• Excellent interpersonal and communication skills

• Understanding the needs of the business and of the customer

• Energetic, self-motivated and dedicated

• Willingness to be a team player

• Result-oriented with strong planning and organizational skills

Strong process oriented approach to work and excellent attention to detail.

• Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision

• Multitask oriented, ability to handle work pressure and prioritize own workload

• Good team player and demonstrate a flexible approach to their work

• Able to work in a culturally diverse and changing environment

• Have no restriction to travel

Preferred Candidate

No experience preference
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
Turkish(Reading : Native Language, Writing : Native Language, Speaking : Native Language) English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Müşteri Hizmetleri Yöneticisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Müşteri Hizmetleri Yöneticisi İş İlanları

Maritime transport

Hakkımızda

As the world’s largest container shipping company, we move 12 million containers every year and deliver to every corner of the globe. Our internationa

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Yan Haklar

Özel Sağlık Sigortası, Servis, Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.), Prim, Kaza Sigortası, Hayat Sigortası, Bireysel Emeklilik.

Müşteri Hizmetleri Yöneticisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Müşteri Hizmetleri Yöneticisi İş İlanları