Retail IT Analyst

LEVİ STRAUSS İSTANBUL KONFEKSİYON SAN.VE TİC.A.Ş.

JOB DESCRIPTION

We are looking for an experienced Retail IT Support Specialist who loves retail and has a passion for supporting and delivering high quality software that matches the expectation of our business partners.

KEY RESPONSIBILITIES:

• Provide support to entire store environment, inlcuding Own and Operate, Franchisee and wholesale stores 

• Ensure the applicattion management and support to the Turkish POS application (Nebim V3)

• Keep current systems updated and running smoothly.

• Ensure that the local systems are up to date.

• Conduct research and provide cost analysis data when upgrading or purchasing new hardware, software or equipment.

• Support the integration between different

• Provide assessment of IT project management needs (as requested),

• Recommends and implements risk mitigation strategies.

• Capture and track new capabilities and implement them on time

• Partner with different LS&Co technical teams to ensure that the technical specifications follow LS&Co. standards

• Help develop testing, integration and implementation plans and provide support to our QA teams

• Understand the major solution components of the LS&Co retail architecture.

• Collaborate with our business partners where needed to facilitate meetings for business requirements definition, technical requirements elicitation, integration specification updates, request data samples and articulate dependencies

• Capture technical documentation on solution approach for specific project features

• Capture detailed integration mapping specifications and applicable business rules for inbound and outbound data to/from client systems either through feeds or real-time interfaces

• Own the non-functional requirements deliverables for capturing project deployment metrics like volumes, store count, employees, request load and guides the infrastructure provisioning by partnering with the Architect / Tech Lead (e.g. FTP provisioning, Cluster setup and Networking configuration documentation)

SKILLS & QUALIFICATIONS: 

• Excellent command of both written and spoken English.

• 5+ years experience working at technology companies

• 3+ years in retail IT

• 3+ years experiences in supporting Nebim V3 ERP system

• Preferred SAP and Oracle knowledge

• Attention to detail and excellent organizational abilities, working well under pressure.

• Excellent troubleshooting capabilities and solid problem-solving skills with proactive approach

• Strong customer relations regarding IT topics

• Strong interpersonal skills with strong verbal and written communication skills.

• Analytic and multi-tasking

• Facility with tools such as ServiceNow, JIRA and Confluence

• Outstanding ability to organize complex project data

• Excellent written skills and client-facing presentational skills

• Experience with Excel, XML and SQL

• No military service obligation for male candidates.

• No travel restrictions.