Customer Experience (Post-Op) Specialist

Lenusmed Sağlık Turizmi ve Organizasyon Tic. Ltd. Şti.

Lenusmed Health Tourism company is seeking a colleague who will be located in our office in Altunizade, Üsküdar, with the following qualifications:

Requirements:

• Possession of a Bachelor's degree from accredited institutions.
• Proficiency in English language skills including speaking, writing, reading, and comprehension. Fluency in a second language is advantageous.
• Previous experience within the Health Industry and/or International Patient Relations is preferred.
• Strong interpersonal skills with the ability to communicate effectively and patiently address patient inquiries.
• Demonstrated proficiency in follow-up procedures, planning, and reporting.
• Excellent written and verbal communication abilities.
• Adaptability to thrive in a fast-paced and dynamic work environment, coupled with a positive attitude.
• Detail-oriented approach with a proactive and solution-focused mindset.
• Team player with a collaborative spirit.
• Ability to handle crisis situations and manage processes effectively.
• Familiarity with MS Office suite and prior experience with CRM software is a plus.

Job Description:

As a 'Customer Experience Specialist,' your responsibilities will include:

• Managing post-operative follow-up processes for patients.
• Providing comprehensive information to patients regarding post-operative procedures and expectations.
• Conducting satisfaction surveys with patients, evaluating results, and generating reports.
• Utilizing digital platforms to gather feedback from patients and ensure their satisfaction with post-operative care.
• Monitoring customers' progress post-operation and identifying those requiring additional interventions or procedures, facilitating their return to our agency.
• Engaging patients in collaborative processes to expand our network of reference patients.

Join us in enhancing patient experiences and contributing to our continued growth and success.