It Operation Specialist

KPMG Türkiye

KPMG is a global network of professional firms providing Audit, Tax and Advisory services. We operate in 154 countries and have more than 200.000 professionals working in member firms around the world. KPMG is one of the global leaders in Audit, Tax and Advisory services and the chosen business partner for many of the world's leading organizations. 

Job Description

• Provide technical support 
• Respond to tickets (Tier II) 
• Respond to client system outages 
• Coordinate on-site visits as needed for system troubleshooting and new system setup 
• Update documentation when needed 
• Respond to users email within established time frames 

Areas of Focus

• Collaborate with all IT function teams to ensure maximum effectiveness when troubleshooting 
• Ensure that standard procedures are followed for troubleshooting and triage of all client technical issues
• Provide regular status updates to IT Manager and team members 
• Communicate effectively within IT organization and with clients in both verbal and written communications 

Required Experience 

• The position requires extensive experience working with: 
• Windows 10 installation, support, and troubleshooting 
• Windows Server installation, support, and administration (2008/2012/2016) 
• Windows Active Directory administration 
• Microsoft Exchange Server 2013/2016 – Administration  
• ServiceDesk Administration 
  

Qualifications 

• Fluency in English is a must 
• Strong analytical skills and troubleshooting abilities 
• Excellent interpersonal and communications skills (both written and verbal) 
• Strong ability to analyze systems in various IT disciplines 
• Ability to design and deploy sustainable and scalable technology solutions 
• Proficiency in managing time, scheduling projects, and meeting deadlines 
• At least 2 years experience as an IT Specialist or related position