Key Account Executive

As one of the global leaders in the lift and escalator industry, our job is to make the best of the world’s cities. Our mission is to improve the flow of urban life.

For our growing company, we are looking for a “KEY ACCOUNT EXECUTIVE” for our Maintenance/Service business line.

Qualifications

• University graduate
• Min. 5 years experience in sales, service or technical sales experience would be an asset
• Excellent communication skills with proactive approach
• Strong follow-up skills with customer focus mindset
• Fluency in English would be an asset

Job Description

Customer relationship management:

• Managing strategic key account customers assigned to him/her
• Developing mutually beneficial relationships between KONE and customers
• Maximizing KONE’s current and future share of customer’s business by identifying solutions and developing processes, that add value to both KONE and the customer.
• Accountable for accuracy of customer data and hierarchies.
• Accountable for customer plans, their approval and follow-up with the unit management
• Building and coordinating relationships on many levels between customers organization and KONE as well as other stakeholders.
• Evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team

Sell:

• Creating and managing opportunities in his/her customer base with the account teams
• Sharing customer knowledge and contacts to support other account team members to win the orders
• Creating value propositions with clearly described benefits of KONE solutions for customer’s needs
• Accountable for national or frame agreements and managing the customer’s contract portfolio
• Developing the profitability of the customers’ business with KONE according to the account plan