Operasyon Müdür Yardımcısı (Duty Manager)

İstanbul Sualtı Dünyası / MERLIN ENTERTAINMENTS

Be a part of the Merlin magic by joining us as a Duty Manager based in Istanbul Turkey. We hire and empower smart people who love what they do. Now’s your chance to join us! 

This is an excellent opportunity to work in an exciting and thrilling environment. The name behind world-famous attractions including LEGOLAND Discovery Centre, Madame Tussauds and SEA LIFE require a full time Duty Manager in Istanbul. 

• To effectively monitor the visitor experience via use of standard checklists and continuous monitoring of on-site activity 

• To manage the visitor experience aspects of the attraction in order to attain satisfaction, VFM, recommendation and mystery visit scores about the Merlin minimum standards 

• To ensure and facilitate the delivery of world-class guest care by overseeing the smooth and safe running of all guest-facing areas of the attraction on a daily basis. 

• To ensure that company standards of Health & Safety are maintained at all times. 

• Ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in all operational areas of the attraction 

• Responsible for management of team, setting objectives, probationary reviews, appraisals and training 

• Working closely with Management Team to develop a staff incentive scheme to increase individual motivation, commercial spends and promote teamwork 

• Takes an active role in devising and implementing Customer Service strategy 

• Actively encourage and support new and innovative ideas from all team members on how to improve the business 

• Contribute to establishment / budget planning, suggesting innovative ways in which to improve deployment of resources – including ways of multi-skilling across commercial and guest experience teams 

• In compliance of safe working procedures in place for work activities within one’s job role 

• Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity 

• Overall responsibility for scheduling of assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to our guest 

• Ensure full compliance of policies and procedures set forth within the MERLIN ENTERTAINMENTS GROUP Health, Safety & Security POLICY (HS001) AND MANAGEMENT SYSTEM (HS001/A)