Guest Relatıons Agent

Istanbul Marriott Hotel Asia

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Follow up with guests to ensure their requests or problems have been met to their satisfaction

Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; 

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation

Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room

• Experienced in the same position for 1 year
• Fluency in English
• Teamplayer
• Focused on guest satisfaction
• Good communication skills and have smiling face
• Presentable and well-groomed