Technical Account Manager

Insider

Insider is a B2B SaaS company with a unique approach to multichannel experience orchestration. Recently, Insider announced its $32 Million Series C funding round by Sequoia. Insider was named the #1 leader on G2’s Mobile Marketing Software and Personalization Grids, with a 4.6 /5 rating based 100% on user reviews, 17 quarters in a row. CrunchBase recently ranked Insider’s co-founder and CEO Hande Cilingir as one of the top women CEOs outside the US.

Many of the most prestigious Fortune 500 companies and top brands in retail, automotive, and travel use Insider to deliver AI-backed personalized experiences that exceed customer expectations. Insider is trusted by over 800 global businesses, including UNIQLO, Singapore Airlines, Virgin, Toyota, New Balance, IKEA, Samsung, Newsweek, MediaMarkt, Nissan, AVIS, Marks & Spencer, Allianz, BBVA, Dominos, Avon, and CNN.

Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. Our Technical Account Managers are powered by their technical background and skills. They aim to provide seamless onboarding for our Partners while assisting with implementation. They are problem-solvers, strategic thinkers. They are the core when it comes to making sure that Partners are flawlessly onboarded for the maximum efficiency for Insider products. Until now it has been an inspiring story on our side, so we wanted to let you in on it. Now? Now we are looking to expand our team!

Day in and day out a Technical Account Manager in Insider;

• is the go-to person for the Partner Success Team for technical queries,
• guides Partner Success Team members on how to handle their partner’s technical requests,
• is responsible for meeting partners with high technical demands to clarify the expectations and feasibility of the requests as well as estimating the effort and creating a timeline for implementation,
• aligns the internal teams to deliver on the partner’s expectations,
• serves as the first point of critical issues for customer concerns relating to technical issues and coordinate and drive resolutions product teams,
• ensures timely response and resolution to technical and product with outstanding items,
• participates in partner-requested meetings and quarterly business reviews (on-site and remotely),
• participates in project-based, consultant-led architectural and design discussions to ensure solutions are optimal for the partners,
• provides proactive status updates to required parties,
• hosts periodic checkpoint and status calls with customer and internal partners,
• continually develops both technical and soft skills.
  
  

We want you to join us while we are taking a step into the future if you;

• have a Bachelor’s Degree in the related discipline of the technology industry
• have 3+ years of experience in a Technical Account Manager related role,
• have the familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more than of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies,
• are familiar / have experience with tagging and implementation,
• are familiar with Agile development methodologies, such as Scrum,
• have an API-level knowledge of third-party applications (a plus),
• have comprehension or experience in a wide range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration, and client/server operations.
• have the proven ability to adapt to new technologies and learn quickly,
• have demonstrated presentation skills, including confidence and comfort over the phone and in front of audiences both small and large,
• have a professional demeanor and the ability to collaborate,
• have excellent, advanced written and verbal communication skills,
• have strong conflict resolution and negotiation skills,
• have a sense of urgency in driving closure around escalations and open technical issues,
• have strong personal organization skills, as well as prioritization and time management skills,
• able to manage multiple, complex, high-priority tasks and situations across multiple accounts,
• have excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable,
  
  

While we are conquering the world, we are offering you;

• a chance to work in an international, diverse, and inclusive environment,
• “Tech Talks” with famous and groundbreaking people from the software world,
• to be part of an industry that’s shaping the future of customer experiences. Don't believe us? Just ask Google.
• access and opportunity to gain a limitless network all over the globe
• access to many hard and soft skills pieces of training to help you improve and challenge yourself. 
• access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge;
• space to share your skills and even deliver pieces of training and workshops if you wish. Sharing is caring!
• inclusive Private Health Insurance
• food expenses covered on a monthly basis
• fun with the occasional team activities!
• No Dress Code!
  
  

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.