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QUALIFICATIONS AND JOB DESCRIPTION

RESERVATION CLERKS - YOTEL ISTANBUL GRAND AIRPORT
 
Istanbul Airport City
İstanbul Airport City, located at the İstanbul New Airport project, is a globally unique urban development project located near the airport within the boundaries of the expropriation area.
İstanbul Airport City will be built to perfection with a 10 million square meter area to be a reference point for the cities of future airports around the world.
İstanbul Airport City; will be surrounded by green, sustainable design and architecturally rich buildings with offices, shopping centers, social facilities, hospitals, schools and exhibition facilities.
Thanks to the large scale and diversified store mix, the entire city will serve not only airport customers. The shopping and living center, which is directly connected to the subway line, will host many domestic and foreign brands and will provide 24/7 service.
İstanbul Airport City will become a new commercial center with A + office facilities (functional, comfortable and luxurious) and will increase its performance by adding value to the tenant companies
Who? – YOTEL & YOTELAIR ISTANBUL AIRPORT
A truly accessible expanding global hotel brand. At YOTEL, we create time, a seamless, intuitive experience. Through efficiency and technology, we ensure that our guests have everything they need and nothing they don’t. We are all about innovation, flexible and smart design. Our clever use of space means we can offer central, convenient locations at an outstanding affordable price. We will never stop innovating. Since we were founded over ten years ago it’s been our mission to disrupt the travel industry.
YOTEL & YOTELAIR Istanbul Airport, will operate with 451 cabins with super comfy adjustable queen size Smart Bed, work desk and a techno wall with mood lighting and HD Smart TV. There is rain shower and heated towel rock in all the cabins. There will generous Food & Beverage facilities namely a Club Lounge, Restaurant and Grab & Go 7/24 at the service of our guests. Meeting rooms will be the new center of the meetings with no need to go the city and also there is a Fitness Room, Sauna and Hammam facilities for our guests to enjoy the long time between the flights and feel no stress.
What?
We are looking for Reservation Clerks to join our vibrant team. You’ll need to live and breathe our values; be smart, honest, efficient, inspiring whilst displaying empathy. Ideally with a background within the hospitality sector.
 
 
Skills and qualifications we are looking for:
·         Possess high energy, positive disposition, professional presentation and a strong motivation.
·         Natural, genuine, customer service orientated individual.
·         Ability to thrive and succeed in a fast-paced environment.
·         Strong organizational and time management skills.
·         Ability to work as a team player.
·         Ability to maintain positive and professional demeanor while working under pressure.
·         Solid computer skills including internet, IM, email, OPERA, Microsoft Word & Excel.
·         Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays.
·         Uphold the highest standards of YOTEL Istanbul Airport and business culture.
·         Maintain a friendly & cohesive work environment with crew, internal departments & guests.
For you?
We offer an inclusive, fun, fast paced entrepreneurial working environment with a good salary and benefit package.
Have you got what it takes? If so, we’d love to hear from you. It’s the right time to join us. 
·      
·         Reference: YTL11

İŞ TANIMI

Position Overview:
 
The Pre-Arrival Crew maximizes brand awareness and revenue through intuitive customer care. Focuses on guest services and creative problem solving in an efficient, friendly and professional manner. The Pre-Arrival Crew reports directly to the Director of Revenue. All responsibilities shall be carried out in a timely, accurate, and professional manner, in accordance with YOTEL’s core values.
 
Key Relationships:
 
·         Internal:         Mission and Ground Control, Sales, Revenue, Housekeeping, Owner Representatives and YOTEL Home Office staff.
·         External:        YOTEL guests/visitors, other hotel personnel and vendors/suppliers.
 
Major Duties and Responsibilities:
 
·         Field incoming calls in a professional, friendly and efficient manner within brand standards.
·         Respond to all emails within reservation in-boxes, customer service emails, and incoming faxes within the appropriate length of time (within 24hrs).
·         Engage with guests via the following channels, including but not limited to; email, phone, fax and in-person.
·         Provide engagement and assistance with items such as; rate and cabin inquiries, cancellations, property and area related questions, guest issues and feedback.
·         Investigate billing disputes and completes necessary paperwork for refunds, when applicable.
·         Take ownership of all guest requests and follow up with appropriate departments to ensure completion in a timely manner.
·         Assist with, as needed, Transient reservations, modifications and cancellations including the FIT/Wholesales and Third Party reservations.
·         Process/Setup credit card authorization forms and 3rd Party billing requests.
·         Upsell cabin categories to maximize hotel revenue.
·         Capture possible corporate account leads for Sales team.
·         Conduct the following reports, including but not limited to:
 
o    Daily Positioning Report
o    Call-around Log
o    Social Presence Report
 
·         Proactively manage guests’ pre-arrival experience including utilization of the brand voice, revenue maximization, and enhancement of guest experience.
 
 
·         Manage special projects as needed.
·         Support all other departments in guest service related inquiries and/ or disputes.
·         Performs special projects as per requested by Director of Revenue.
·         Perform other tasks as assigned by the Director of Revenue.
 
Skills and Qualifications:
 
·         Possess high energy, positive disposition, professional presentation and a strong motivation.
·         Natural, genuine, customer service orientated individual.
·         Ability to thrive and succeed in a fast-paced environment.
·         Strong organizational and time management skills.
·         Ability to work as a team player.
·         Ability to maintain positive and professional demeanor while working under pressure.
·         Solid computer skills including internet, IM, email, OPERA, Microsoft Word & Excel.
·         Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays.
·         Uphold the highest standards of YOTEL Istanbul Airport and business culture.
·         Maintain a friendly & cohesive work environment with crew, internal departments & guests.
 
What are YOTEL people like?
 
-          Pro-active with a ‘can do’ positive attitude.
-          Likes to be busy, always looking for the next task or goal to achieve.
-          Great attention to details in everything that they do.
-          Sociable and confident with each other and our guests.
-          Friendly, warm and welcoming always.
-          Professional in their outlook, taking pride in their appearance, performance and reputation.
-          Takes responsibility for their actions and those of the wider team.
-          Likes to own problems and find solutions for the benefit of the guests and team alike.
 

PREFERRED CANDIDATE

POSITION INFORMATION

Firma Sektörü:

Turizm, Konaklama ve Otelcilik

Çalışma Şekli:

Hafta içi 08.00 - 17.30

Haftasonu (Cumartesi) -

Haftasonu (Pazar) -

Sosyal / Yan Haklar:

Özel Sağlık Sigortası
Servis
Yemekhane

Çalışan Sayısı:

6000+