Helpdesk Personnel

İELEV EĞİTİM KURUMLARI A.Ş.

Qualifications

• Familiarity with both PC and Mac hardware and software

• Solid knowledge of using Microsoft Office products

• Strong computer skills and the ability to troubleshoot and diagnose problems

• Ability to communicate effectively

• Customer oriented attitude

• Strong analytical thinking, planning and organization

• Prone to teamwork, willing to learn

• Good command of English

• Completed military service (for male candidates)

Job Description

• Serve as the first point of contact for customers seeking technical assistance including face to face, over the phone or email 

• Responding to customer queries by phone and email

• Following up with customers to ensure full resolution of issues

• Responding in a timely manner to service issues and requests

• Regular control of equipment such as printers and computers in labs

• Creating howto manuals and videos for software and hardware used in institution

• Testing new technology