Technical Support Engineer (Izmir)

HUGENT HİZMET VE DANIŞMANLIK LTD.ŞTİ.

We are looking for a “TECHNICAL SUPPORT ENGINEER (IZMIR)” for our client which is leading in technology sector. 

• Bachelor’s Degree in Computer Science, Electronic or Mechanics Engineering is required 
• Min. 3 years work experience as a Technical Support Engineer or similar role 
• Experience with real-time graphics software is a plus 
• Direct experience in the broadcast industry preferred 
• Excellent problem-solving, trouble shooting and root cause analysis skills
• Excellent communication and presentation skills
• Understanding the basics of how the world of geometry in 3D space works
• Understanding of the ITIL concept
• Must be able to overseas travel up to 50-80% of the time

Job Description

• Create and confidently deliver technical presentations internally and externally & demonstrate technical features of products
• Prior to designing a solution, consulting clients about capabilities, and supporting business sales teams, and partners on proposal activities
• Responsible from Installation &Training of Reality Virtual Studio systems on Customer’s site
• Provide technical support to customers via phone, email, support portal and remote connection
• Work with customers to identify problems and advise on the solution 
• Deliver training on solutions and provide product support to channel partners and internal stakeholders
• Document all technical inquiries and customer-reported problems in the customer tracking database including the nature of the inquiry, and the resolution recommended