It - Support & Delivery System Consultant

HSBC Bank A.Ş.

Job Description:

The Jobholder is responsible for

•  Delivery of all pre-defined Client Services products & services to end  users,  business & IT customers such as end user Hardware Delivery, End User Software Delivery

•  Management of cross technology projects focusing on customer  requested projects & evergreening end user technology.

•  Ensuring CS  customer products are fit for purpose &  easy to order with efficient workflow to deliver them.

•  Management of CS  Hardware and Software Assets including desktop, laptop, Self Service devices, mobile device, software

•  Ensuring appropriate governance is in place to deliver

KNOWLEDGE

•  University degree (Engineering)

•  Good command of English

•  Review and ensure compliance of the processes / activities managed under responsibility with Group IT  

   FIM/Standarts and any compliance requirements

•  Contract and Procurement management experience

EXPERIENCE

•  Experience is not less than 5 years

•  Having related certificates is a plus

SKILLS

•  Good understanding of hardware and software licence governance and general IT Operations principles

•  IT Asset and Depot Management

•  Ability to manage vendors and support companies

•  Proficiency in MS-Office applications

•  Have sufficient knowledge of IT Operations understanding policy, processes, procedures and 

   systems deployed.

•  Ability to work in flexible working hours

•  Problem solving and proactive response capabilities

•  Ability to provide remote support on phone

•  Ability to coordinate 3rd Party staff for remote site problems.

•  Ability to innovate new solutions

•  Analytical thinking and problem-solving capabilities, troubleshooting and analysis

•  Ability to work under pressure and deliver within limited timescales

•  Good planning and reporting skills.

•  Good written and verbal English , Turkish communication skills