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Customer Service Specialist

Hilti İnşaat Malzemeleri Tic. A.Ş.

İstanbul(Asya)(Tuzla)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Years of Experience

More than 3 years of experience

Department

Customer Services / Call Cen...

Customer Services / Call...

Redirection Count

157 redirection

Job Type

Full-Time

Years of Experience

More than 3 years of experience

Redirection Count

157 redirection

Department

Customer Services / Call Cente...

QUALIFICATIONS AND JOB DESCRIPTION

What's the role?

We are currently looking for a Customer Service Specialist to join our team .

Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?
• To answer incoming/outgoing calls in a positive and friendly manner, in accordance with the rules determined,

•To provide guidance and follow-up to relevant units when necessary.

•Coordination between the company and customers,

•Monitoring customer service workflow and handling customer CCN’s on time,

•Regularly tracking KPI's, preparation of periodic reports

•Process improvement in cooperation with internal units from Voice of Customer perspective for better customer experience,

•Leading new transformation projects,

•Direct reporting to Technical Service Manager.


What do we offer?
We’ll give you everything you need to excel in your role. We’ll give you lots of responsibility. From there, we’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with unrivaled training, development, and career opportunities as soon as you’re ready for the next challenge.

Who should apply?
We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:
  • Bachelor's degree in related departments, Call center experience and Engineering degree is a plus,
  • Excellent command of written and spoken English,
  • Good command of MS Office applications, especially in excel,
  • Strong communication, Leadership and interpersonal skills,
  • Team work orientation and skilled in working with cross-functions,
  • Analytical minded, result-oriented and proactive,
  • Customer-centric approach,
  • Preferably having experience of SAP
  • Determined, energetic and responsible personality
  • Systematic, good at follow-up and prioritization
  • No military obligation for male candidates.
  • Resident in İstanbul - Working location will be Tuzla.

Preferred Candidate

Bachelor’s(Graduate)
Completed

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Acente Müşteri Temsilcisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Acente Müşteri Temsilcisi Acente Müşteri Temsilcisi Maaşları Acente Müşteri Temsilcisi Nasıl Olunur? Acente Müşteri Temsilcisi Nedir? Acente Müşteri Temsilcisi İş İlanları