Solution Center Team Leader (outbound)

Hepsiburada

• University graduate,
• Minimum 5 years experience in the customer services or call center departments and minimum 2 years Team Leader experience,
• Excellent command of written and spoken English,
• Excellent knowledge of MS Office,
• Good written and verbal communication skills,
• Exceptional creative thinking and problem solving skills,
• Strong analytical, problem-solving and decision making capabilities,
• Ability to work at a pace that is dynamic and intense,
• No military obligation for male candidates,
• Resident in Anatolian side of Istanbul or around Gebze.

JOB DESCRIPTION

• Responsible for team performance, ensuring customer satisfaction, achieving the goals of the team,
• Skilled in developing and encouraging team members to fulfil their potential,
• Manage the customer service team (organisation, planning, KPI’s achievements, quality control and productivity monitoring),
• Make coaching a team to reach goals of team, support a team for development of team,
• Prepare the report which is regarding to results performance of the team to present to manager,
• Produce an idea to responsibility in the improvement and development of processes,
• Participate in the work of determining target and business strategies,
• Analysing date to ensure maximum efficiency of business results, creation of proposals to raise team performance.