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Solution Center Executive

Hepsiburada

Kocaeli, İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Medium Level Manager

Department

Customer Services / Call Cen...

Customer Services / Call...

Application Count

291 application

Job Type

Full-Time

Position Level

Medium Level Manager

Application Count

291 application

Department

Customer Services / Call Cente...

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QUALIFICATIONS AND JOB DESCRIPTION

  • Üniversitelerin ilgili bölümlerinden mezun,
  • Minimum 5 years experience and minimum 2 years executive position experience with Call Center or Customer Sercives teams,
  • Preferably delivery/e-commerce/retail industry experience
  • Excellent command of written and spoken English,
  • Excellent knowledge of MS Office,
  • Proactive and strong communication skills,
  • Strong analytical, problem-solving and dynamic,
  • Good job tracking, highly motivated, disciplined, patient,
  • No military obligation for male candidates,
  • Resident in Anatolian side of Istanbul or around Gebze.



JOB DESCRIPTION

  • Working closely with E-commerce operation team to minimize complaints,
  • Managing the process of resolving all issues received from customers via phone, e-mail or complaint sites; analyzing all complaints daily; investigating source of complaints; relaying this information to related departments; should the complaints are related to stores, requesting information regarding the complaint and informing customer with a positive or negative feedback; getting involved in the process if necessary,                                                                    
  • Managing incoming and outgoing communication activities with customer service; contacting relevant personnel directly or directing to the relevant department if necessary,
  • Taking active role while impoving issues within current process and providing feedback,
  • Resolving customer complaints on online sites and providing feedback to customers regarding process,
  • Managing return material authorization process, relaying info to the defect-return teams, taking necessary actions in accordance with RMA process,
  • Preparing and updating all written documents regarding customer service procedure,
  • Listening calls with the team for establishing mistakes being done during execution of general process and provide feedback.  

Preferred Candidate

More than 5 years of experience
Bachelor’s(Graduate), Master’s(Student)
Exempt, Completed
Hakkımızda

Türkiye’nin lider e-ticaret platformu Hepsiburada, tüketicilere sunduğu kolaylıklar ve avantajlarla online alışveriş alışkanlığının yaygınlaşmasına, e

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