Quality and Training Specialist

Hepsiburada

• University graduate,
• Minimum 2 years experience trainer in customer services or call center departments,
• Excellent command of written and spoken English,
• Excellent knowledge of MS Office,
• Good written and verbal communication skills,
• Advanced presentation skills,
• Good planning and organizational skills,
• Strong analysis and reporting skills,
• No military obligation for male candidates,
• Resident in Anatolian side of Istanbul or around Gebze.

JOB DESCRIPTION

Trainer is responsible for coaching, developing, leading, motivating, modeling, training and scheduling to ensure Solution Center’s employees receive quality training, under close to moderate supervision.

• Design, develop and deliver quality learning programs, leveraging a variety of methods, tools and channels to engage Solution Center employees to build skills,
• Evaluate employee performance prior to and after completion of training; recommend necessary additional training,
• Identifies training needs and communicate needs to training department as needed,
• Provides feedback to solution center team leaders and managers,
• Create and update training materials, maintain standardized work flows and procedures.  Provides recommendations for change and participates in analysis of work flows and procedures to improve accuracy/efficiency,
• Preparing training presentations,
• Evaluate the effectiveness of training and reporting,
• Take an active role in development and testing process,
• Performs other related duties as assigned.