IT Technician - Istanbul (Asia)

Hemmersbach Turkey Bilgi Teknolojileri Ltd Sti

What we are looking for:

We are looking for an IT Onsite Engineer/ IT Technician End User Support with experience in the technical and / or assistance to users at SMEs or multinationals in order to fulfil technical activities and installations on our customer own sites.

Location: Istanbul (Asian side)

You will…

• identify, diagnose, and resolve issues in computer hardware and software in systems such as Laptops, Desktops, Printers, Mobile devices, Tablets etc. 
• provide general deskside support, imaging/ re-imaging PCs and laptops 
• coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same 
• provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. 
• provide smart hands and eyes support leaded by remote team for network devices and servers
  

You already have…

• 2-years of professional experience in End User Support within enterprise environment 
• experience in End User Support 
• good English knowledge 
• good understanding of Desktop/Laptop/Printer 
• familiarity with ticketing system 
• familiarity with Windows operating systems 
• customer/people service skills
  

What we offer:

• A secure job in an exponentially growing international company 
• Taking responsibility of exciting projects with diverse challenges
• Wonderful team spirit and a great working atmosphere in a friendly team 
• Direct and open communication 
• Very good opportunities for professional and personal further development thanks to our human resources development programme 
• Mentor programme for an easy start for new employees
• Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes
  
• Meal vouchers
• Private Health Insurance

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Please apply with your CV in English and we will be glad to share more info on our job opportunity!