IT Support Engineer - Gemlik (Bursa)

Hemmersbach Turkey Bilgi Teknolojileri Ltd Sti

Interested in working at multinational company?

Willing to work with large multinational customers?

Passionate about IT support?

Eager to attend dedicated trainings and to get professional Hemmersbach certifications?

Apply with your CV in English to the position of IT Support Engineer / Service Desk Engineer in Gemlik (Bursa)!

As an IT Service Desk Engineer you will support our customer remotely and from time to time onsite (once a week) in Gemlik (Bursa).

• Hybrid job (2 months induction onsite) - living in Gemlik (Bursa - or close to)

Main tasks...

• serve as point of contact for customers seeking technical assistance over the phone or email for issues regarding Software and Network Drives, Admin Rights, Active Directory, Password Recovery (e.g. Windows, Bitlocker, SAP) VPN Issues, Network Issues, Microsoft Office, Printers.
• Perform remote resolution of technical issues, through diagnostic techniques and questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Log issues and their resolution (Call Dispatching, Monitoring Services, Remote Support Services for the region Europe or Global, On-site Support Services for Turkey, Access Management, INC Management, MINC Management, Service Request Fulfilment, Problem Management and Change Management)

Your skills and competences...

• 2/3 years of experience in a similar role
• Fluent English + German will be a plus but not necessary
• Working technical knowledge, in order to address service work orders, for PCs, laptops, cabling, televisions, projectors, phones, peripherals and site security equipment
• Working technical knowledge of standard systems and business software
• Customer-oriented 
• Strong verbal and written communication skills
• Works on problems/projects of moderately medium-complex scope
• Able to independently problem solve
  
• Able to provide feedback on new technical processes to help drive efficiency

Our benefits...

• A secure job in an exponentially growing international company
• Taking responsibility of exciting projects with diverse challenges
• Wonderful team spirit and a great working atmosphere in a friendly team
• Direct and open communication
• Very good opportunities for professional and personal further development thanks to our human resources development programme
• Mentor programme for an easy start for new employees
• Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes
• Private health insurance
• Meal vouchers
• Inflation adjustment
• Remote job

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.