Customer Service Manager

Hapag-Lloyd Denizaşırı Nakliyat A.Ş.

Our dedicated team around the world ensure a seamless service for all our customers, including worldwide door-to-door transportation solutions. Local expertise and commitment are our core values and enable us to support our customers, anytime anywhere.

To be part of our dynamic and passionate world, we are looking for a Customer Service Manager to be located in our Izmir office.

Qualifications

·         Bachelor’s degree in related fields.

·         Minimum 2 years of working as a strong lead to a team

·         Preferably proven experience in shipping industry

·         Advanced written and verbal communication in English

·         Proficiency in MS office applications

·         Strong ability to manage stakeholders both internally and externally, with a proven track record of working and communicating across functions

·         Experience creating and implement effective strategies based on knowledge and insight about customers and business

·         High motivation for resolving problems and modifying the procedures to meet various requirements of customers while adopting a solution-creating mindset

·         Taking a process and case strategy that is centered on the needs of the customer, and guiding the team members accordingly to provide solutions for those needs

·         Driven by a passion for mentoring, coaching, and developing others

Job Description

• Maintains up-to-date knowledge of all services that Hapag-Lloyd offers
• Ensures that the information given to the customers is accurate.
• Monitors workflow to assure that all required actions are done in a timely manner.
• Acts as a liaison with Customs and governmental agencies.
• Guides, coaches, and supports the team
• Assists staff with troubleshooting and handles elevated customer problems.