Receptionist

Güzel Oteller Turizm İnşaat San. Ve Tic. A.Ş Swissotel Büyük Efes İzmir

GENEL NİTELİKLER VE İŞ TANIMI

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, and work in a dynamic environment. In addition, the candidate should possess:
-   Previous customer related experience asset
-   Must possess a professional presentation
-   Strong interpersonal and problem solving abilities
-   Highly responsible & reliable
-   Ability to work well under pressure in a fast paced environment
-   Fluency in Arabic
-   Ability to focus attention on guest needs, remaining calm and courteous at all times

İŞ TANIMI

The main responsibilities and tasks of this position are as listed below, but not limited to these:
-   To consistently offer professional, friendly and engaging service
-   To greet, check in and settle guest accounts while ensuring all service standards are followed
-   To assist guests regarding hotel facilities in an informative and helpful way
-   To respond to each Guest who approaches the Reception Desk
-   To drive rate through up-selling room brands
-   To follow department policies, procedures and service standards