Client Care Specialist

Gptw Türk Araştırma Danışmanlık Limited Şirketi

To complete our team by the earliest possible date, we are looking for Client Care Specialist. The main objective of a Client Care Specialist is to ensure that clients will get a flawless and accurate service by realizing all processes related to project management mainly with a focus on data, analysis, reporting and client support operations.

IS THIS YOU? 

• Bachelor’s degree
• Ability to plan ahead, prioritizing tasks and maintaining a high level of attention to detail
• Proficiency in MS Office applications (especially Excel)
• Advanced command of English
• Strength in trouble shooting and analytical thinking
• Tableau experience is preferable
• Experience on social studies is preferable
• Creativity and curiosity needed

WHAT IS THE ROLE? 

• Preparations for the implementations & projects (Project info & roadmap, survey set-ups, planning etc.)
• Handling raw data and producing a variety of reports via analytics platforms and tools
• Controlling the processes and outputs to ensure accuracy
• Client communication and support throughout projects
• Communication with service providers for improvements and problem solving
• Active role in supporting and improving all processes concerning Client Care