Operations Supervisor

Gateway Management Lojistik A.Ş.

• Minimum: Graduate or global equivalent
• 2 – 3 years of experience preferably in Travel and Tourism or Service Industry.
• Experience in handling team and coordinating processes.

• Proficiency in MS office
• Adaptability and presence of mind to handle customer queries and complaints and ability to innovate and enhance procedures and methods to increase productivity.
• In-depth knowledge and understanding of systems and processes
• Team management skills

• Fluency in English - Ability to read, write and speak fluently. 
• Experience in dealing with customers.

İŞ TANIMI

• Handle daily activities (administrative & functional) at Visa Application Center.
• Develop and maintain relationship of the highest order with the Diplomatic Mission.
• Ensure highest levels of Employee and Customer Satisfaction.
• Drive the Value Added Services and create new channels of revenue.
• Handle emergencies & manage crisis, ensuring security of passports and complete vigilance at all times.
• Ensure compliance to all existing processes and meet the defined SLA’s with clients (missions) and customers (internal/external)
• Prepare daily, weekly and monthly reports.
• Adhere to the environment health and safety policy/objectives and guidelines of the organization.