Service Control Center / Support Engineer

Garanti BBVA Teknoloji

Garanti BBVA Technology is looking for a Support Engineer (IT Swat Squad Team Member) to extend its Service Control Center team. Successful recruits will benefit from the huge amount of technical experience and knowledge within the team.

Requirements:

• BS or MS degree on Computer Engineering, Electronic Engineering or equivalent engineering departments
• Knowledge and experience on Monitoring (7/24), Operation, ITSM and Incident management processes
• Knowledge and experience on some of the areas listed below and passion for learning others:
• Experience on Network management and cyber security environments
• Experience on Windows based server management and virtual server management platforms like VMWare
• Experience on Unix and Linux based operating systems
• Experience on middleware application server management like Jboss, Weblogic, WebSphere and IIS
• Experience on storage, Backup and FTP environments
• Experience on Oracle, MSSQL and other database environments
• Experience on Big Data technologies
• Experience on IBM Mainframe Z/OS, CICS environment
• Experience on IBM DB2 database management
• Experience on “End of Day” process and batch management
• Embracing customer first approach, able to develop trust-based relationship with customers and understand their needs
• Embracing one-team approach, able to be a strong team player
• Passion for quality and continuous improvement
• Strong multi-tasking abilities and motivation in a fast paced environment
• Strong desire for continuous learning and development in a self-led organization
• Ability to orchestrate multiple projects and priorities in alignment with current business objectives
• Strong analytical thinking, problem solving and decision making skills
• Good command of written and spoken English

Job Description:

Service Control Center monitors all banking services and IT system components. Team handles all incidents, performs 1st level actions for solving the incidents or escalate to the related teams, also coordinates the communication as long as the incident continues.