Waiter/Waitress

G Rotana Hotel

Education, Qualifications & Experiences 
You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials. 

Knowledge & Competencies 
The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies: 
Understanding the Job 
Taking Responsibility 
Recognizing Differences 
Customer Focus 
Adaptability 
Teamwork

İŞ TANIMI

We’re currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward. 
As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as: 
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel 
• Greet and seat customers and serve them in a professional, discreet and personalized way 
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests 
• Consistently monitor quality of food & beverage being served 
• Practice good customer relations and attend to customer complaints / queries satisfactorily 
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment 
• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene) 
• Ensure minimum wastage, breakage and spoilage 
• Actively use up selling techniques to exceed guest expectations and increase revenue