Customer Order And Supply Management Specialist

Flormar

Who we are?

Flormar, which was founded in Milan, Italy, the capital of art and fashion, moved to Istanbul, which unites Europe and Asia, in 1970. With the inspiration it drew from the endless energy of this unparalleled city, Flormar succeeded in becoming one of the world's most dynamic makeup brands, and it reached 40,000 sales points in 110 different countries. By integrating the science of colors with the art of makeup, it devoted itself to developing innovative products, and it is currently among the top 500 exporters in Turkey. 

About Us 

Flormar, which set out on its retail journey in 2008, continues to grow at full speed with its 950 stores located in 250 cities. Offering a young, colorful, fun, and lively shopping experience alongside a wide array of products ranging from skincare and makeup products to accessories and perfumes, Flormar aims to become the most accessible beauty brand for women with its affordable prices and quality products. According to a report released by a world-renowned independent research company*, Flormar was selected as the fastest growing global brand in the color cosmetics category. Flormar, which opens up a new store every 4 days and sells 250 products per minute, remains a pioneer in several markets worldwide and a leader Turkey. In 2012, the majority of Flormar's shares was transferred to Groupe Rocher, a family business that has been operating for three generations. Following this merger that aimed to expand its business family and brand, Flormar continues to achieve great success in the face of global competition by increasing its strength as a leading beauty brand. Aiming to become the best friend of women who like to express themselves through colors, keep up with the trends and most importantly, look beautiful at all times, the brand aims to maintain its steady growth and to double its business volume every three years. 

QUALIFICATIONS

• Bachelor’s degree
• Fluent English skill, both written and spoken
• Experience in the customer order and supply management area
• Advanced knowledge of MS-Office applications. SAP experience is mandatory
• No restrictions for traveling abroad
• Ability to take ownership and solve problems with a positive and resilient attitude
• Strong demonstration of the ability to multi-task, prioritize and manage time effectively
• Customer-oriented spirit with service as a priority
• Great teamwork skills
• No military obligation for male candidates

JOB DESCRIPTION

• Bridging Customers, Commercial Team and Supply Team, delivering the best service and value for all parties involved from order to cash flow
• Taking responsible to order management process for a specific export zone (Order to Cash) to maintain targeted service levels (OTIF, Order Fulfillment) with predefined order rules, order flow with the best-optimized inventory levels and order life cycle
• Proactive and timely communication with customer and export sales team in order and shipment status
•  Answering to the commercial team & clients' requirements efficiently(deadlines, shortages, information, disputes) and record, analyze and follow up the disputes situations (complaints, deductions, returns, etc.) in accordance with the sales, planning and category teams, and the physical distribution
• Have a key role to clarify the root cause of develop corrective actions and ensure the continuity & improvement of service
• Leading the development of value-added solutions for customers from forecast planning through order execution
• Following new product launch, new order, promotional SKUs ( pricing, barcode, etc.), follow up delist/switch process
• Taking full ownership/responsibility and ensure that all back-office processes from customer order receipt to shipment receipt.
• Taking part in new projects