QUALIFICATIONS AND JOB DESCRIPTION
ETIYA is a global technology company with more than 1000 employees in 3 continents, developing AI-driven digital transformation applications, based on international standards and customer experience.
ETIYA strengthens data-driven decision-making structures of organizations and helps them to take effective and agile actions by enabling all steps of the customer journey to be monitored and managed.
ETIYA, which prioritizes organizations’ transition to customer value management; utilizes its capabilities of Artificial Intelligence, Data Analytics and Customer Management as a competition leverage and enables them to build a full-digital and sustainable business model.
Having offices in the Netherlands, Canada, USA, Turkey, Ukraine, Singapore, UAE, ETIYA’s products and solutions have been awarded by independent organizations worldwide.
ETIYA, grounding on the corporate values by focusing on continuous innovation and improvement, aims its employees to exceed every day.
If you are
- an innovative
- an agile
- a bold DAYDREAMER
who is willing to contribute in a leading TECHNOLOGY company,
- passionate about INNOVATION
- oriented with AGILITY
- fed with COURAGE
we are looking forward to your application!
THE GENERAL QUALIFICATIONS OF THIS POSITION INCLUDE THE FOLLOWINGS:
*BS or MS in Computer, Statistics, Electrical and Electronics Engineering or Mathematical Engineering or related fields
*Good knowledge of CRM Technologies
*0 - 3 years of experience in PL/SQL
*Results-oriented, analytical thinking, planning and problem-solving skills
*Strong human relations and communication skills
*Process development and quality oriented
*Have no obstacle to travel overseas
*Male candidates should have no military obligations or postponed for at least two year
Service CRM products of the institutions, environmental systems and integration of projects that take part in the execution of the second level maintenance and support activities
Carry out of daily operational activities
Detection of problems, root cause analysis, finding temporary or permanent solutions or escalation and follow-up to next level solution teams.
In projects for new solutions take part in the admission process and after
Understanding and prioritizing the customers needs correctly and realizing the action plans in accordance with the service level and quality standards