SOLUTION SUPPORT SPECIALIST / ANKARA

ETIYA

TIYA is a global technology company with more than 1000 employees in 3 continents, developing AI-driven digital transformation applications, based on international standards and customer experience. 

ETIYA strengthens data-driven decision-making structures of organizations and helps them to take effective and agile actions by enabling all steps of the customer journey to be monitored and managed. 

ETIYA, which prioritizes organizations’ transition to customer value management; utilizes its capabilities of Artificial Intelligence, Data Analytics and Customer Management as a competition leverage and enables them to build a full-digital and sustainable business model. 

Having offices in the Netherlands, Canada, USA, Turkey, Ukraine, Singapore, UAE, ETIYA’s products and solutions have been awarded by independent organizations worldwide. 

ETIYA, grounding on the corporate values by focusing on continuous innovation and improvement, aims its employees to exceed every day. 

 If you are 

•  an innovative 
• an agile 
•  a bold DAYDREAMER   

who is willing to contribute in a leading TECHNOLOGY company, 

• passionate about INNOVATION 
• oriented with AGILITY 
•  fed with COURAGE 

 we are looking forward to your application!

THE GENERAL QUALIFICATIONS OF THIS POSITION INCLUDE THE FOLLOWINGS:

Education:

• BS or MS in Computer Engineering, Management Engineering, Industrial Engineering, Statistics or related fields

Experience / Technical Knowledge:

• Good knowledge of CRM Technologies
• 0 - 2 years of experience in Java and PL/SQL
• Preferably dominate ConceptWave technology
• Preferably having previously worked abroad projects
• Process development and quality oriented

Language:

• Excellent command of written and spoken English

Personal Competencies:

• Innovative, agile and a collaborative team player

JOB DESCRIPTION:

• Service CRM products of the institutions, environmental systems and integration of projects that take part in the execution of the second level maintenance and support activities
• Carry out of daily operational activities
• Detection of problems, root cause analysis, finding temporary or permanent solutions or escalation and follow-up to next level solution teams.
• In projects for new solutions take part in the admission process and after
• Understanding and prioritizing the customer's needs correctly and realizing the action plans in accordance with the service level and quality standards