Toll Supervisor (Collection)

Egis Tünel İşletmeciliği A.Ş.

Egis Tünel İşletmeciliği A.Ş. (ETİ) is a full subsidiary of international conglomerate, Egis Road Operations which is originally based in Paris, France runs business on operation and maintenance of road infrastructure: roads and urban and inter-urban motorways, bridges, tunnels, with conventional or open-road toll systems, in 28 subsidiaries.

Egis Tünel İşletmeciliği A.Ş. (ETİ) has been established in 2012 and has been awarded for the Operation and Maintenance of the biggest tunnel project of İstanbul.  

ETI is an organization where we see our people as our most valuable asset.

Toll System operation, mainly made up ofOGS and HGS systems, is one of our most important functions. Currently, we have a vacancy for the ‘Toll Supervisor’ role with full process and data management responsibility of the Toll system.

 JOB

• Monitor and supervise data flow through toll plazas located on both European side and Asian side,
• Evaluate all available toll collection data to find evidence of malpractice and fraud,
• Secure and document all evidence found,
• Recommends preventive measures to minimize the risk of fraud,
• Ensure Toll Plaza equipment is in proper working order and liaise with Maintenance Manager / IT Engineer to rectify problems as required,
• Ensure the safety and security of Toll System in general, make sure that all toll data is always backed up and available and reliable and all backup measures are in place against any potential temporary or permanent data loss,
• Understand and fully digest the whole tolling process details and monitor accordingly, analyze the data flow, and develop various customized reports for the customer and also develop projects to optimize/improve system performance,
• Manage customer complaints,
• Manage illegal transaction cases, including periodic follow-up and reporting of such cases,
• Present and endorse the evidence (obtained from database records) in legal proceedings to ensure fast and steady collection of accounts receivables,
• Report and reconciliate tolling activities daily. Ensure that toll data sitting in different systems are consistent with each other,
• Conduct periodic analysis of customer complaints statistics, illegal pass actions and determines proper corrective measures,
• Prepare dashboards for all transactions,
• Prepare regular and ad hoc Management reports,
• Manage the process as regards to sending/receiving official reports/documents from governmental agencies,
• Manage relations with the customer, as necessary,
• Measure and follow the performances of Toll Department staff in parallel with company strategies to provide feedback to the Toll Manager,
• Plan initial and progressive trainings,
• Comply with the relevant procedures, directives, and other legal requirements of all certificated management systems,
• Comply with HSE rules and procedures, code of ethical rules and HR policies of the Company.

INDIVIDUAL

• Bachelor’s degree qualified in an appropriate and acceptable discipline with demonstrated experience in supervisory positions relating to Operations will be highly regarded,
• Preferably Experienced in toll collection system software and/or toll collection sector,
• Excellent data analysis skills,
• Advance level of SQL experience is mandatory,
• Experience in database management, big data, and excellentreporting skills,
• Demonstrated proficiency in utilizing MS Word, Excel, PowerPoint, Access, 
• Knowledge of codes and regulations pertaining to toll enforcement and collection,
• Preferably knowledge of toll equipment,
• Team management experience is a plus,
• Excellent problem-solving skills,
• Demonstrated conflict resolution skills,
• Upper-intermediate English is a must,
• No military service obligation for male candidates.