Customer Service Specialist - Export

DÖHLER GIDA

Döhler is a global producer, marketer and provider of technology-driven natural ingredients, ingredient systems and integrated solutions for the food and beverage industry. We provide its customers with a wide product range including natural flavours, natural colours and textures as well as healthy and functional ingredients for foods and beverages. 

Join Döhler and contribute with your vision and ideas to drive major projects. We are looking for talents who are committed to our ultimate customer focus and who are ready to deliver their best performance in a thriving environment.

Döhler Turkey is looking for a "Customer Service Specialist - Export" to be located in our Istanbul Maltepe Office with following qualifications;

Your Role 

• Creating customer notifications, follow up the process and setting CS completion in SAP.
• Being responsible for the process of customer service for export customers.
• Being responsible for sample requests, organisation and follow up feedbacks.
• Managing customer master data.
• Creating Workflows for Customer or Group requests (MSDS, specifications etc.).
• Creating contracts, orders and proforma invoices in the system. 
• Follow up shipment plans for existing contracts on an annual basis and orders on a monthly basis.
• Implementing continuous monitoring and compliance with contracts, validities, order quantities and deliveries.
• Being in touch with planning department for samples/orders/ batches and availabilities.
• Managing label approval process for shipments.
• Checking requested shipment documents with customers and inform export operation team.
• Follow up overdue payments.

Your Profile

• Bachelor's Degree in Business Administration, Economics, Foreign Trade departments or closely related field, 
• Min. 3 years experience on customer service export operations (food&beverage market experience is preferred), 
• Good knowledge of MS Office and SAP, 
• Excellent verbal and written skills in English, 
• Good team player, strong communication skills, 
• Analytical thinking with innovative point of view, 
• Willing to take initiative and responsibility, 
• No military service obligation for male candidates.