Helpdesk Specialist

DIGITURK

ARE YOU READY TO MAKE YOUR STORY REAL AT DIGITURK?

We are, Digiturk, the first digital broadcasting platform in Turkey, have brought a new perspective to television broadcasting in Turkey with the firsts we have pioneered since our establishment in 1999. Keeping up with today's changing viewing experience Digiturk has started to provide internet services to members as of 2021. With our more than 3 million members and 1500 employees, we have managed to set the standards in the sector and have continued to strengthen our technological infrastructure and human resources with our innovative vision.

beIN MEDIA GROUP acquired Digiturk the leading PAY TV operator in Turkey in August 2016, and now has over 55 million subscribers worldwide. beIN MEDIA GROUP’S flagship sports network, beIN SPORTS, holds the single largest portfolio of sports rights of any global broadcaster; and through its iconic MIRAMAX film studio, beIN holds an extensive library of Hollywood blockbusters while having a growing presence in series and movies production and distribution, as well as in the digital space. The group distributes and produces an unrivalled array of entertainment, live sport and major international events across 5 continents, 43 countries and in 7 different languages spanning Europe, North America, Asia, Australia and the Middle East & North Africa (MENA).

If you are ready to make your story real in a colorful and vibrant world by constantly renewing & improving yourself, join us and let's build the future of broadcasting together.

We are looking for talented teammates who are ready to make their stories real!

IDEAL PROFILE

• Bachelor’s degree on computer sciences or engineering, or an associated degree is preferred
• Minimum 3 years of experience in IT support or service desk/help desk.
• Detailed knowledge of MAC and Windows operating system
• Experience with Windows 10, Office, printers
• Basic knowledge of IT security
• Experience with VPN support
• Previous hands-on experience
• Strong customer service skills
• Ability to troubleshoot user level related network issues
• Fluent level of English
• Good management skills
• Strong analytical and problem-solving skills
• Is a good communicator and team player

MAIN RESPONSIBILITIES WILL INCLUDE:

• Installing, supporting, upgrading, and resolving any issues within the company on their technology such as computers, laptops, printers and phones of VIP team .
• Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue
• Identify repeat issues or service risks 

WHAT WE OFFER

• Digiturk ‘’cares about your life” – Life Insurance
• Digiturk also cares about your family - Private health insurance family members included
• Digiturk stands by you in your retirement - Digiturk retirement contribution
• Do whatever you want on your birthday leave (Paid birthday leave)
• A Happy birthday gift from Digiturk (Birthday gift card)
• Digiturk supports our mothers (Nursery benefit)
• Digiturkers celebrate holidays together (gift card)
• Global talent programs that offer development opportunities in a multicultural environment
• The opportunity to work with joy in a positive environment
• ‘’In Digiturk we have fun together, we succeed together! ‘’ activities
• Opportunities to be in the media world, as well as opportunities to experience the excitement of football on the spot, opportunities to meet celebrities you love, ... etc.