Customer Experience Coordinator

Digiturk beIN Media Group

• University degree from Industrial Engineering or equivalent departments of universities
• Minimum 7 years of experience in customer experience or related areas
• Strong written, verbal communication skills in English
• Proficiency in MS Office programmes
• SPSS, SAS, SQL knowledge is a plus
• Team work orientation and skilled in working with cross-functions

JOB DESCRIPTIONS

• Mapping main customer journeys with the ability of creating meaningful patterns from scattered information and data
• Defining main touchpoints along the customer journeys with a perception of its transactional volume and emotioanal impact
• Reading CX figures such as NPS, CSAT, FCR, FOC not only as numbers but also human behaviours, chaining interactions, causality vs correlation inferences
• Never stoping or getting tired of asking the questions Why? How? How to better? What are other possibilities?
  
• Create new and orchestrate existing Customer Experience & Journey Projects like an art of optimal source and maximum impact optimization
• See every single touchpoint and moment of truth as an opportunity of creating new customer delight points
• Contribute each customer project either from business or channel teams by showing incremental value opportunities from customer experience perspective
• Inspire, drive and lead other people of company along the customer experience transformation journey