QUALIFICATIONS AND JOB DESCRIPTION
Delta Research Spain SLU was founded in the capital of Mallorca in the summer of 2014. A creative idea has turned into a dynamic team. Since then we have developed into one of the leading B2B and B2C service providers in Europe and support companies in their growth in the energy sector and beyond. Delta Research consists of a dedicated multinational team with extensive experience in data processing, telemarketing and business support, with a particular focus on CRM.
We’re looking for a competent
Customer Service Representativ / Collection Specialist
to respond to customer requests in English during our office hours. This serves exclusively to support existing and prospective customers.
What can you expect if you join Delta Research? An all-year round workplace in a friendly environment, as well as a competitive salary.
WHAT YOU ARE GONNA DO?
Perform debt collection
Processing of customer calls and written customer requests.
Help and advise our existing customers.
Follow-up to problems/ issues with customer service
Coordinate consulting for requests between our different teams.
Achieve defined goals and KPIs.
Individual consultation of existing customers.
Careful data collection / care.
Post-processing and documentation of customer requests.
WHAT DO WE EXPECT?
Ideally, you should have completed a commercial education.
Good oral and written communication skills.
Independent and responsible attitude.
Experience in customer contact and ability to gain initial experience in telephone customer support.
Fluent in English
A broad PC user knowledge.
WHAT DO WE OFFER?
A highly professional and motivated team, with a non-hierarchical corporate culture.
A workplace in which your ideas are always in demand.
A broad spectrum of training and further education as well as internal career opportunities.
A fixed salary and contract.
Lots of out-of-work activities and a special team spirit.
Private supplementary insurance after 6 months.
A diverse programme of continuing education and training.
Internal promotion opportunities.