Product Repair Engineer

Dahua Güvenlik Teknolojileri San. ve Tİc. A.Ş.

Job Title: Product Repair Engineer
Department: Customer Service
Reports To: Repair Center Manager

Job Summary

• Performs various repair duties and handles service requests requiring technical labor skills, including, but not limited to, Security Camera and Digital Recorder repairs and adjustments and rework, software update, repair information recording and analysis, communicate with customers and other related people.
• Works as team participant along with company staff to ensure repair service meets quality standards set by Company.

General Accountabilities

• Responds to customers' service requests and concerns in timely manner.
• Upgrade the product software as requested by the customer or company internal.
• Diagnoses and troubleshoots mechanical, electronic and optical problems.
• Repair the product defects to meet the quality standard.
• May assist in monitoring and/or controlling repair inventory and/or supplies.
• Record each repairs to the system, and make analysis to report to the Maintenance Supervisor.

Job Qualifications

• Minimum Education: college graduated
• Minimum Experience: 3 Years
• Minimum Field-of-Expertise: Hands-on technical work experience in the areas of electronic, mechanical, etc. required. Be familiar with electronic circuit, Can understand basic camera structural drawings, Proficiency in Microsoft office software application. Have some levels of data analysis and communication skills.
• Preferred Experience: 3Years
• Preferred Field-of-Expertise: Experience in repair surveillance product is an advantage , Can speak English.