Front Office Team Leader

D Maris Bay

We as D Maris Bay; feel responsible and committed to create a working environment that is challenging, satisfying and fun, so we can retain and motivate excellent people during their long term careers with D Maris Bay.

The ideal candidate should have:

• Relevant degree from an accredited university in Business, Hospitality or related major,
• Age preference is 25-35,
• Preferably a candidate who has previously performed a similar job in a 5-Star Luxury Hotels,
• Fluent English both written and spoken,
• Good command of Opera and Microsoft Office,
• Excellent leadership skills, inter-personal and communication skills,
• Good team player, working well with other departments and co-workers,
• Able to work under pressure and within tight deadlines of hotel industry,
• Ability to focus attention on guest needs, remain calm and courteous at all times,
• No military obligation for male candidates / at least 2 years postponement.

İŞ TANIMI

• Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel, 
  
• Ensure that all personnel are kept well informed of department objectives and policies,
• Conduct pre-shift meetings/line-ups with staff and review all information pertinent to the day's business, 
• Attend to Guests’ enquiries, requests, complaints and compliments, 
• Access all function of computer system according to established procedures and standards, 
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction, 
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience, 
• Maintain professional image while on duty with well grooming hygiene and prescribed uniform.