Call Center Manager

CRONOM BİLİŞİM VE YAZILIM TEKNOLOJİLERİ SAN.VE TİC. LTD. ŞTİ.

We are looking for a “Call Canter Manager” for our consultancy project.

Qualifications

• University Graduate and above,
• Large Call Center Background, 6+ years will be preferrable,
• 3 years experience in Project Managing,  
• Expert in  MS office suite,
• Very good presentation skills,
• Perfect Skills in Turkish And English both written and oral.

Job Description

• Manages the activities and people associated within the scope of the Sisal projects with a focus on any or several non-IT business applications and disciplines,
• Manage/direct all facets of single or multiple, multidimensional, mission-critical projects through the Full Project Life Cycle,
• Work with project business units to identify project scope and focus, develop or monitor project initiatives, implement project requirements/plans/ processes/tools, assign/guide/monitor project staff, and assure project success,
• Deliver quality project solutions to business problems or issues within defined budgets and/or timelines,
• Provide expert project guidance/ support proactively through project completion,
• Provide tracking, reporting, and presentation to Sisal management,
• Coordinate the hiring, training and management of staff.