German English Bilingual Team Leader

CONTINUUM GLOBAL MÜŞTERİ HİZMETLERİ LİMİTED ŞİRKETİ

QUALIFICATIONS AND JOB DESCRIPTION

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Do you have a strong command of the German language?  Are you one that AIMS HIGHER. REACHES FARTHER to achieve your targets? Can you ACT BOLD, BE PASSIONATE with a problem-solving mindset?  Can you BE ONE, HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT, BE YOU and LEARN MORE & TAKE ACTION?

JOIN OUR TEAM TODAY!

We are hiring Customer Care, Team Leader (German & English bilingual) who will manage a team of Customer Intent Analysts providing human assitance to Aritificial Intelligence applications. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks.   

RESPONSIBILITIES:

·        Manage a team of Intent Analysts 

·        Liasion with support functions and client teams

·        Performance management, coaching and motivation of team members

·        Contribute to training needs analysis, and continuous improvement

·        Achieve quality targets with respect to daily audits that meet service level agreements

·        ADDITIONAL REQUIREMENTS:

·         Fluent in German – speak, read, write, & understand the language

 ·       Minimum B1 level English

·        Strong attention to detail & exceptional level of accuracy

·        People management skills

·        High computer proficiency & overall technical knowledge

·        Willing to work for shifts including weekends, holidays

·        Must pass computer literacy & typing test

·        For male candidates who have completed their military service or postponed for at least 2 years

BENEFITS & PERKS:

·        100% Home office 

·        Pre-job training

·        Private health insurance

·        Assurance of working in a corporate company

About Continuum Global Solutions, LLC 
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found on the website of Continuum Global Solutions.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.