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Dutch Speaking Team Leader- Remote

Conduent

Antalya, İstanbul(Asya)(Ümraniye)

Uzaktan / Remote

Uzaktan / Remote

Job Type

Full-Time

Position Level

Specialist

Department

Customer Services / Call Cen...

Customer Services / Call...

Application Count

0-50 application

Job Type

Full-Time

Position Level

Specialist

Application Count

0-50 application

Department

Customer Services / Call Cente...

Kariyer Image

QUALIFICATIONS AND JOB DESCRIPTION

About Conduent 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. 

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. 

Supervisor Customer Care

 

We are looking for a Dutch speaking Customer Care Team Leader who will be able to work from home or at one our locations in Istanbul or Antalya.  

 

Specific Responsibilities:

  • Delivers quality, productivity, and compliance KPI reports.
  • Coaches and gives feedback to team members to enhance performance.
  • Manages performance appraisals and pay reviews for team members.
  • Shares processes and business updates with the team.
  • Supervises the team to identify coaching opportunities.
  • Recommends training interventions when necessary.
  • Outlines best practices for associate growth and improvement.
  • Performs other duties as assigned.
  • Complies with all policies and standards

 

 

Requirements for position: 

  • Strong communication skills
  • Native Dutch and good level of English skills (verbal and written)
  • Ability to solve problems and evaluate possible solutions using past technical experience
  • Excellent coaching skills
  • Ability to support and train team members
  • Ability to coordinate team efforts to achieve overall company and client goals
  • Comprehensive understanding of processes, procedures, systems, and concepts
  • Ability to work without supervision
  • Good Excel skills and knowledge


Organizational Relationships and Benefits: 


You will be working in a global company and directly reporting to the Operations Manager in Türkiye. 

In return for your commitment, you will be rewarded with a competitive salary and a benefits package which includes:

 

  • Sodexo restaurant card
  • Health service at the office 
  • A much comprehensive private health insurance
  • Internet fee
  • Various online education platforms for you to sustain your professional development
  • Diversity and inclusion environment
  • Working with a young, growth oriented, loving team!


Apply Now!


The job search websites that Conduent works with in Turkey are Kariyer.net and Indeed, and we do not work on any web site or job search portal other than these web sites and our pages on Instagram and Facebook platforms under the name of Conduent Turkey.

 

For this reason, job notices published on pages such as isinolsun.com website or işin olsun job board are not respected, job notices published with Conduent or similar company names as a result of referrals from these portals or directed to any portal from this platform are not related to our company.

 

We state that the job notices aformentioned and the persons contacted due to these job notices are not related to our company Conduent Turkey, we would like to remind that the fee requested to be paid by a person contacted through above mentioned job notices should not be respected.

Preferred Candidate

No experience preference
Bachelor’s(Graduate)
Completed, Exempt, Delayed
English(Reading : Good, Writing : Good, Speaking : Good) Dutch(Reading : Native Language, Writing : Native Language, Speaking : Native Language)

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Takım Lideri pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

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