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Customer Service And Logistics Specialist

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İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Customer Services / Call Cen...

Customer Services / Call...

Application Count

165 application

Job Type

Full-Time

Position Level

Specialist

Application Count

165 application

Department

Customer Services / Call Cente...

QUALIFICATIONS AND JOB DESCRIPTION

Job Description : 

  • Manage and coordinate all customer and distributor enquiries
  • Manage the processing of quotation and orders
  • Manage key elements of the shipping process
  • Manage the associated administration ensuring our internal systems are maintained
  • Track the delivery of shipments to distributors after despatch of goods, regardless of terms
  • Prepare and enter orders and quotations promptly and efficiently using tools and resources to their best advantage
  • Prepare and file customer order reports as necessary
  • Liaise with forwarding agents in the preparation of shipping documents and despatch details, paying attention to detail and ensuring cost effectiveness
  • Manage order request dates in line with service reporting requirements and in order to maximise inventory levels across the business
  • Working with internal stakeholders on key matters i.e. shipping details, release instructions
  • Process invoices and raise purchase orders where required
  • Manage and operate complaints for the business ensuring timely closure and preparing analyses of these functions. Assess each complaint as serious or Non Serious per Country and Corporate SOP’s
  • Escalate complaints, if required, to Regional/ Country Leader and Commercial Director in the event of potential commercial impact
  • Follow-up on order submissions, account receivables and promotional activities with assigned distributors

 

Typical Background : 

  • Customer Service focussed
  • Excellent Communication skills
  • Negotiation, problem solving and influencing skills
  • Interpersonal and diplomatic
  • Excellent data entry skills
  • Attention to detail; accurate and observant
  • Good organisational abilities; able to prioritise tasks and meet tight deadlines
  • Ability to handle confidential correspondence in a professional manner
  • Open minded-positive
  • No military obligation for male candidates
  • Ability to adapt and support change to make a difference


Qualifications and Experience :

  • Universtiy degree and starting experience in customer service and logistics related positions
  • Experience of providing Trade Marketing support experience is advantageous
  • Microsoft Office and ERP systems
  • Experience with International Trade Finance and International Distribution and Shipping
  • Administrative experience, specifically with proven record of data entry
  • Advance level English 



Preferred Candidate

2 - 5 years of experience
High School(Graduate), Associate Degree(Graduate), Bachelor’s(Graduate)
Completed

Müşteri Hizmetleri Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

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Yan Haklar

Araba, Özel Sağlık Sigortası, Servis, Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.), Prim, Hayat Sigortası.

Müşteri Hizmetleri Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Müşteri Hizmetleri Uzmanı Müşteri Hizmetleri Uzmanı Maaşları Müşteri Hizmetleri Uzmanı Nasıl Olunur? Müşteri Hizmetleri Uzmanı Nedir? Müşteri Hizmetleri Uzmanı İş İlanları