Reservation Agent

Çırağan Palaca Kempinski

The job of Reservations Agentis executed satisfactorily when:

• Kempinski Reservation standards are implemented and complied to.
  • All relevant data is entered and maintained in the systems in a timely and accurate manner.
  • Data is reviewed on an ongoing basis.

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
• Ensure clients’ satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• ollow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Test calls LQA / IFH results > 85%.
• Follow the internal up-sell programme for Reservations department.
• Perform any other duties as assigned to them by management.

Desired Skills and Competencies:

• Turkish Citizen
• Professional Certification (Bachelor, University Degree, Hotel School Diploma)
• Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and PMS.
• Preferably Opera central systems knowledge
• English and Turkish – excellent oral and written skills
• Detail orientated
• Good communicator
• Good listening skills
• Demonstrate energy and enthusiasm
• Ability to investigate systems malfunctions or user-input errors
• Ability to work under pressure