Guest Experience Supervisor

Büyükhanlı Kardeşler

Start Your Journey With Us

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

Qualifications

*Minimum Tourism High School degree.

*Good level in English, additional language is a plus

*Excellent Customer Service Skills

*Experience in using OPERA

*Previous experience in luxury hotels

*Culture service oriented

*Musti task oriented

Job Summary

* Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.

*Set up accurate accounts for each guest according to their requirements.

*Enter Marriott Rewards information.

*Ensure rates match market codes, document exceptions.

*Secure payment prior to issuing room key, verify/adjust billing.

*Compile and review daily reports/logs/contingency lists.

*Complete cashier and closing reports.

*Supply guests with directions and property information.

*Accommodate guest requests, contacting appropriate staff if necessary.

*Follow up to ensure requests have been met.

*Process all payment types, vouchers, paid-outs, and charges.

*Balance and drop receipts.

*Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model.

*Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.