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Order and Complaint Management Professional

BSH EV ALETLERİ SAN.VE TİC.A.Ş.

İstanbul(Avr.)(Silivri)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Customer Service

Customer Service

Application Count

254 application

Job Type

Full-Time

Position Level

Specialist

Application Count

254 application

Department

Customer Service

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QUALIFICATIONS AND JOB DESCRIPTION

Your Responsibilities;

  • Creating the orders coming from customers via email, fax, telephone or interfaces, following up the backorders of customers and informing the Planning & Purchasing Department
  • Providing exceptional service for customers concerning spare part orders and deliveries by responding efficiently, accurately, and courteously on necessary customer transactions through inbound calls, and email correspondence
  • Handling customer claims processing
  • Communicating regularly with internal customers, having periodic meetings with relevant departments and gathering feedbacks about current applications and determining necessary improvements to make
  • Initiating and implementing new strategies to improve customer service and responsiveness, determining current operations and generating strategies to further improve the portfolio
  • Seeking opportunities to increase value by process improvements & optimization proactively, supporting the development of reports and presentations for meetings , KPI tracking

Your Profile;

  • University degree preferably in business or Industrial engineering
  • Fluent English is a must both verbal and written, German or Russian knowledge is an asset
  • Ability to use problem solving technics, being able to work collaboratively with other departments
  • Excellent command of MS Office Programs, SAP knowledge is an asset
  • Preferably experienced in customer and order process
  • Effective time management and planning, rational decision-making, negotiating and influencing skills, analytical work style

Preferred Candidate

No experience preference
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate)

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Hakkımızda

BSH HAKKINDA BSH Hausgeräte GmbH, 2021 yılında 15,6 milyar euro toplam cirosu ve dünya genelinde 62.000 çalışanı ile ev aletleri sektöründe küresel

Şirket Sayfasına Git
Yan Haklar

Özel Sağlık Sigortası, Servis, Prim, Yemekhane, Tam Gün Sağlık Hizmetleri.

Şikayet Yönetimi Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

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