RESERVATION MANAGER

BODRUM DEMİRBÜKÜ OTELCİLİK A.Ş. Amanrüya Otel Bodrum

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:

Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit– exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners – taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

If this sounds like you and you share our values, then you may find that your natural home lies with Aman. Talk to us about aligning your passion with our opportunities.

LOCATION

This position is based in our resort Amanruya. The resort is located on the northern coast of the Bodrum Peninsula in Mandalya Bay and is situated just north of Bodrum, the South Aegean’s most attractive seaside village. 

POSITION

Responsible for following up to materialize the budgeted revenues of all segments.  

The position focuses on hotel's national and international accounts in terms of individual bookings. Assists all matters relating to sales department to ensure smooth running of the department.

MAIN DUTIES AND RESPONSIBILITIES:

• To assist Director of Sales for preparing the annual and monthly forecasting.
• To follow up on lost business and bring information about them to the knowledge of the department superiors.
• To explore economical data, new developments in certain companies’ structures, new assignments, industrial complexes, new business centers, new projects which all could be of interest and benefit of the hotel and to distribute this information to her colleagues.
• To keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.). 
• To update customers with the latest development of the hotel by means of Web-site and some other available distribution channels.
• To prepare reports on weekly and monthly basis
• Responsible for maintaining all standards.
• To keep department superiors informed of all changes in the guest profile.
• To follow up market trend and suggest necessary actions to Director of  Sales.
• To monitor reservation pick-up for the coming month and share information with Sales Staff.
• To monitor group bookings and work close to Sales Executives in order to achieve budgeted figures.
• Continuous follow up the rate strategy of the hotel and upgrade the PMS.
• Maximise revenue by mainly implementing yield management and upselling techniques.
• Performs other duties assigned by his / her Supervisor

QUALIFICATIONS

• Bachelor’s degree required
• Strong written and verbal communication skills in English
• Very good computer skills preferably in Opera, proficiency in MS Office applications
• Luxury hotel and 5 star hotel experience
• Operation knowledge in an international chain hotel is an asset
• Relevant experience preferably at managerial
• Good organizational skills
• High level of integrity, enthusiasm, dedication, support for continuous improvement
• Self starter, coach and mentor who can motivate the entire Team to perform their best