Customer Quality Engineer

Bitron Elektro Mekanik Ltd. Şti.

Qualifications:                         

• Graduated engineering degree, preferably in mechanical engineering or a similar discipline,
• Strong customer orientation,
• Knowledge of quality tools: 8D report, Ishikawa etc.
• Experience at least 3 years in quality, technical operations, project engineering preferably in electromechanical components
• Excellent mechanical comprehension with the ability to understand, describe and discuss problems of a technical nature,
• Fluency in English both written and spoken
• Good capacity for analytical and problem solving,
• Effective communication and interpersonal skills,
• Good computer skills, especially Microsoft Office tools (Word, Excel, PowerPoint),
• Experience in automotive field would be a plus,
• Willingness for occasional travel domestic and abroad is a must,
• Must have driving license and active driving experience,
• No military obligation for male candidates

Job Description:                         

• Providing accurate and timely information on customer quality issues
• Handling the customer complain (0-km claim and field claim)
• Coordinating sorting and containment activities
• Analyzing performance data and reviewing with the customer
• Supporting customer product and process changes on our products
• To utilize the initial 8D report for customer complaint
• Planning workshops aiming to solve quality problems permanently by analyzing preventive actions while reaching root causes investigating the process
• Leading the customer complaints handling and following up the customer complaint actions on process
• Support QMM system and maintain 5S
• Updating control procedures in the mean of current critical points/customer complaints
• Reporting periodically performance and implementing capability/SPC tracings in related Bitron portals
• PPAP documents (new model, design and process change) and submit PPAP to customers