CRM Supervisor

Beymen Mağazacılık A.Ş

Beymen, one of the significant performers of Turkey and the world luxury fashion scene, and Turkey's leading brands Network and Divarese, joined the investment fund of Mayhoola as Beymen Group in 2019. As a continuance of Mayhoola's investments since 2015, this move is the biggest foreign investment ever made in the Turkish luxury retail and fashion industry. In addition to Beymen Group, the Mayhoola’s mutual fund portfolio includes world-leading brands such as Valentino, Balmain and Pal Zileri.

Following the motto of moving towards the future by renewing itself every day and keeping the spirit of the time, Beymen Group invites you to the inspiring world of fashion by presenting more than 900 brands all together in Beymen stores, boutiques of world-famous brands, Beymen Club, Network and Divarese stores, e-commerce and mobile applications.

Beymen Group, which makes a difference in society with its principles, values and social responsibility understanding, is looking for a CRM Supervisor for our family, who are creative, passionate, courageous, constantly learning and adopting customer satisfaction as a principle!

Your mission:

• Taking marketing actions to increase new customers and store traffic for Beymen stores and boutique stores owned by Beymen,
• Designing campaigns to support sales targets with data analysis and feasibility, developing category and brand specific suggestions by making category and brand sales analysis,
• Efficiency measurement, reporting and presentation according to all brand cooperation and campaign results,
• End-to-end management of CRM campaigns,
• Managing the Loyalty program,
• Understanding and analyzing as-is process, defining problems and root causes,
• Providing creative and innovative ideas and solutions in a dynamic environment,
• Analyzing the data to understand all customer behaviors, interaction and needs,
• Providing regular and ad-hoc reports on customer interactions and life cycle and creating dashboards,
• Analyzing the trend in data and translating them into solid actions,
• Working closely with internal stakeholders such as sales, product, communication.

Your Talent:

• Bachelor's or Master’s Degree from a reputable university preferably in Engineering, Management, Economics and other related departments,
• At least 3-year experience in marketing or customer management departments in the retail, FMCG, banking, telecommunications or e-commerce sectors,
• Advanced SQL skill is must,
• High analytical thinking and result orientation,
• Good command of MS Office applications (especially Excel, Powerpoint knowledge),
• Loyalty or CRM program experience,
• Fluent in both Turkish and English,
• Highly organized and detail oriented,
• Commercially minded, inquisitive and motivated to understand our customer,
• Results oriented,
• Multi-tasking.