Call Center Agent (Arabic /Persian/English)

Benesta

We are a real estate development company that undertakes very uniq projects nationally and internationally

In all our signature projects, we work with the Benesta Principles that guide us in bringing the best to you. With these principles, which combine engineering with a functional approach worldwide, enable us to create timeless structures using building materials that appreciate in value over time, and are indispensable in our architectural and design marvel projects, we always aim for better.

Benesta HQ is located in Istanbul/Acıbadem and we are looking for  Call Center Agents who will be responsible for the duties below ;

Job Description:

• Follow through with all customer applications as assigned by the manager. 

• Conduct initial phone calls utilizing corporate standards, procedures, and instructions.

• Evaluate potential customer demands and increase their interests.

• Develop methods for creating clients' portfolios to help gain new customers. 

• Manage large amounts of inbound and outbound calls in a timely manner.

• Identify, understand, and document customers' needs and requirements.

• Clarify information received from clients and provide an alternative solution if necessary.

• Able to react effectively and calmly in emergencies.

Required Skills:

• Good analytical skills.

• Good interpersonal communication skills.

• Excellent organizational skills.

• Sufficient in MS Office programs.

Required Experience:

• Experienced in a sales role in any sector but preferably in real estate.

• Experienced in a customer service role in any sector but preferably in real estate.

• Worked with a team environment company or function.

Required Education and Training:

• Graduates from related departments of universities.

• Billingual (English /Arabic ) – (Arabic-Persian) languages, other langugages will be an asset

• B1 level of Turkish is must