Global Complaints Handling Specialist

Batı Group Dental Diş Ürünleri Tic. A. Ş.

About Straumann
 
Headquartered in Basel, Switzerland, the Straumann Group employs approximately 5700 people worldwide. Its products, solutions and services are available in more than 100 countries through a broad network of distribution subsidiaries and partners, featuring the global brands Straumann, Neodent, Medentika, and other fully or partly-owned partner companies.
About Medentika
As a part of the Straumann Group, Medentika is located in Germany is a fast-growing provider of attractively priced implant prosthetics for the most leading implant and CADCAM systems. Focused on prosthetics, including standard, custom and titanium base implant abutments, Medentika offers dental labs a one-stop source to restore implants. The company also supplies its range of titanium implants and instruments. Medentika has contributed significantly to Straumann’s strategic goals of providing comprehensive solutions to dental labs and becoming a global leader in the non-premium segment of the tooth-replacement market.

Global Complaints Handling Specialist
  
Join our Global Commercial Marketing team in Ankara, Turkey. We are looking for you as a Complaints Handling Specialist (m/f) to work closely with the Head of Global Commercial Marketing.
The role holder will be in charge of the correct entry of the data in our SAP system and provides advice to our Medentika HQ in Hügelsheim, regions, subsidiaries, distributors and the Strauman Group HQ in Basel. 
She/he assigns the complaints to the correct investigation body and with the result of the investigation, writes a detailed analysis report in English or German. 

Your Tasks
 
• Check received complaints about the completeness
• Recording Customer Complaints in the Database (SAP)
• Advisory support to the assigned countries
• Assignment and initiation of further investigation measures
• Writing of investigation reports
• Release the final reports and check the complaint documentation
• Creation of credits
• Archiving of complaints

Your Profile

• Degree in commercial training, with a technical background; preferably dental technology, technical businessman/woman.
• Knowledge/experience in quality management is an advantage.
• Because the role is global, fluency in English and German, both written and spoken is a must.
• MS Office knowledge (Word, Excel, Outlook, etc.) is essential. 
• Technical understanding in order to produce an analysis report from the examination result.
• Ability to achieve results pragmatically in a dynamic and innovative organisation.
• Energetic, straightforward and performance-driven professional with entrepreneurial spirit and strong commercial and execution abilities