Technical Support And Competence Specialist

ATLAS COPCO MAKİNALARI İMALAT A.Ş.

Duties and responsibilities include, but are not limited to: 

·         The role will be responsible for coordinating all the technical activities of all our customers by fulfilling the following tasks personally and using many of the various internal/external resources available.

·         Be center of technical knowledge for SCE Turkey

·         Will be responsible for mapping and closing all team competency differences.

·         Easy to do business with, making us first in mind and first in choice.

·         Build/manage the knowledge sharing process to ensure the knowledge distribution and updating in service organization;

·         Setup training plan based on competence gap; organize/coordinate service training to service team member;

·         Working with several layers of customers, sales, project management, product management, end users and partners.

·         Working with sales product manager to ensure the new product service training aligned with new product launch plan and provide technical support to service operations team.

·         Be interface with global technical support team to keep knowledge update; consolidating the product quality issues and work with global support team to find out solution.

·         Making regular customer visiting to find out their demands and service business opportunity during service trip

·         Be responsible for customer’s call back, technical support and problem solving

·         Provide technical support to Field Service Engineers and Technicians;

·         Provide hands on support to site issue when required

·         Work independently for daily service work, such as project startup, installation, regular maintenance and customer’s training etc

·         Identify risk and opportunities, and develop executable risk mitigation

·         Ensures local or international standards have been accounted for.

·         Monitor and react to key performance indicators and anticipate issues prior to escalation.

·         Timely and correctly feedbacks work order, weekly report and monthly report

·         Act as a role of technical knowledge center about product, application and solution; be responsible for technical support, problem solving, product training to sales, service and customers, etc. and drive exceptional technical challenges when facing with customers specially when divisional involvement needed

·         Support product-marketing activities regarding assigned product lines, such as new product launch, exhibitions, road show, technical materials etc

Skills And Experience:

·         Bachelor degree in mechatronics, electrical engineering or mechanical engineering

·         Minimum 4 years of experience in related area,

·         Comprehensive experience in technical and project management

·         Very good knowledge of MS Office and any other relevant software, databases (Word, Excel, PP, MS Project, etc)

·         Excellent command of both spoken and written English, 

·         Having information about related department products and services

·         B class driving license required

·         Completed military service for male applicants

We’re TOPFLIGHT people. By this we mean people with passion and commitment who are collaborative,open minded,resourceful,entrepreneurial and create lasting results 

·         Strong interpersonal and communication skill, good teamwork spirit, self-motive, goal-oriented and energetic.

·         High ability to work in teams

·         Able to deal with deadlines, being Customer Oriented